Your Questions, Answered

We look at the job on-site and give you a fixed price before anything starts. Whatever we find once the drain's open, the price doesn't change.

No. $0 call-out fee on every job we attend, simple clear or something trickier. You only pay for the work you approve.

Mention it when you book and it comes off the quote before you approve anything. No paperwork, no separate application, just tell us on the call.

Skip the phone, book on the site instead, and $50 comes off your quoted price. Small blockage or a bigger job, the discount applies either way.

It's the grated pit near your house built to overflow safely outside if the sewer backs up, instead of sewage coming up inside. If yours is surcharging, that's telling you something's blocked further down the line.

A lifetime labour warranty on the work we do. If it's not right, we come back. No questions, no cost, no time limit on when that offer runs out.

A plunger on a blocked toilet is fine to try. Chemical drain cleaners and hired electric eels can crack old earthenware pipes, and anything past your fixtures legally needs a licensed plumber anyway.

NSW Plumbing Licence #275278C, Master Plumber accredited, and covered by $20 million public liability insurance. All three apply on every job, not just the big ones.

Yes. We're open 365 days a year and a real person answers the phone, day or night, holidays included. Drains don't wait for business hours and neither do we.

On-site in 30 minutes, guaranteed, for urgent call-outs. Same-day service is available for jobs that can wait for a booked slot instead.

A licensed plumber answers, talks through what's happening, and gets dispatched. On-site, we inspect the drain and quote before a single tool comes out.

Sewage backing up inside the house, water pooling around the overflow relief gully, or an overflowing toilet that won't shut off all count. A slow kitchen sink can usually wait for a booked visit.

Cromer and the streets around it, including Dee Why, Narraweena, Collaroy, Narrabeen and Beacon Hill. Same team, same fixed-price promise, wherever you're calling from.

We're in and around this ridge most weeks, not just passing through for one job. That means we already know the pipe stock in most of these streets before we arrive.

Constantly. Mature trees on the older blocks, plus the bushland along the suburb's western edge, send roots into any joint in the clay and earthenware pipework that's cracked even slightly.

Most of the housing here went in from the 1950s through the 1970s, laid with earthenware drainage that was standard at the time. It's held up well, but decades on a sloping block takes a toll, and it cracks with age and lets roots and silt in.